RIVER CRUISING FAQ's
1 - I require a cabin for sole occupancy, is this ok?
There is limited availability of cabins available for sole occupancy, but we will do our best to cater for your requirements.
2 - I have reduced mobility, can I still travel?
This is on a case-by-case basis. Before booking, we require passengers with reduced mobility to mention their specific needs, so that the booking can be dealt with appropriately. CroisiEurope welcomes passengers with reduced mobility and endeavours to facilitate their access to both the facilities on board and on the available excursions. Both ships offered on our Drive & Cruise Holidays have 2 decks, with common facilities (restaurant, lounge bar, reception) on one level: the main deck, which also has cabins. However there is no lift between any of the decks or sun deck. Having said this, often ships are docked abreast another, meaning access to your ship may be via another ship. Access may be via the upper or sun deck, so you do need to be able to manage the stairs, which can often be quite steep. Some of the excursions offered can cause difficulties for people with reduced mobility (walking for several hours, destabilizing floor coverings, elevation, etc.), participation in some excursions and travel is subject to the sufficient mobility of the passenger. With the help of http://www.specialneedsatsea.com we may be able to arrange further assistance on request.
3 - Are tips included in the price?
Tips are not included in the cost of your holiday but are not compulsory.
Tipping habits vary from country and culture. At CroisiEurope, they are collected once at the end of the stay and shared equitably between all members of the crew. Many passengers wish to show a token of appreciation for the quality of the services and the attention they received during the cruise at all levels. A recommended tip is between €5 and €10 per day from each guest, but each passenger is, of course, free to give what they want. An envelope is left for this purpose in your cabin during your last evening on board. Slip it in the box provided at the reception of the boat before disembarking.
4 - I have a special diets and/or allergies, can this be catered for?
Most allergies and special diets can be catered for, however please inform us at the time of your booking. The ship has limited storage facilities and therefore can only carry a certain amount of food, therefore they need to know in advance.
5 - Are the cruises Adult Only?
No. , CroisiEurope is a family-friendly river cruise company. They offer special deals during summer time for children but the cruises we are offering are outside of this time, therefore it is unlikely that there will be many children on board.
6 - Can I pre-book excursions?
Of course! CroisiEurope offer an extensive range of excursions that are great ways to discover each country in detail.
To offer you the best experience, CroisiEurope offer “Classic” or “Discovery” excursion packages, the latter offering atypical tours, original themes or even helicopter flights! No matter which excursion you chose, trusted local guides will bring each destination to life with fascinating stories and insightful anecdotes! We can provide you with information on what excursions are available for your cruise, you can either pre-book a complete package or some excursions, or make a decision later and book on-board.
Life on board
7 - What are the languages on board?
The official languages in the company are French and English. Crew members and tour guides speak English fluently. They also speak other major European languages, such as German, Italian and Spanish. Indeed, CroisiEurope has more than 19 different nationalities among its employees (French, Germans, Austrians, Hungarians, Spaniards, Italians, Portuguese, Filipinos etc.) On board, menus, information about the cruise, shore excursions, and important messages are communicated in French and in English. They may also be advertised in another language, depending on the nationality of the passengers on board.
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