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Frequently Asked Questions
Q. Do I need a specific type of car to participate on these tours?
A. No, our tours are designed for the 'driving enthusiast' so you can bring any marque along, however due to the media in which we advertise the majority of cars that book with us are Classic, Modern Classic and Sports Cars.
Q. How many cars normally book on your tours?
A. Obviously we do not have any control over the minimum number of cars that may book on to our tours, however as a guide we would hope to have between 5 and 15 cars per tour. In the case of event led tours, i.e. Laon Historique, Spa Classic etc the number of cars participating can increase significantly.
Q. If there are only one or two cars booked would you cancel the tour?
A. We would only cancel the tour as a last resort and in most cases as long as the hotel is happy to honour our booking with them, the tour would go ahead as planned.
Q. Is our money safe with Scenic Car Tours?
A. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Albatross Motoring Ltd, membership number 5405, and in the event of their insolvency, protection is provided for the following: 1) Non-flight packages and 2) Flight inclusive packages that commence outside of the EEA, which are sold to customers outside of the EEA. ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad.
Q. Are your tours escorted?
A. We do have a range of Escorted Tours (Click here), however in most cases our tours are un-escorted, however you will receive a 'detailed road book' featuring Maps, Suggested routes, Great drives, Attractions and Points of interest along the way, plus Addresses and GPS co-ordinates wherever possible - Please see 'How Our Tours Work Page'.
Q. How many miles do you do each day on your tours?
A. Our daily mileages vary from one tour to another and are dependent on whether you are on a transit-day (the days spent travelling to your main stay or touring region) or generally touring an area. In most cases the mileages are shown on each individual tour itinerary.
Q. Can I add additional stopovers or change my stopovers?
A. We will wherever possible assist you to amend your stopovers, just call our team to discuss your requirements.
Q. What happens if I have a problem whilst I am on a tour?
A. We operate a 24 hour emergency help-line, so there's always someone on hand to assist you.
Q. What happens if I break down on a tour?
A. As per our terms and conditions of booking, it is each clients responsibility to ensure that they have adequate Breakdown Insurance Cover. A good policy should include; 24/7 English-speaking helpline, Roadside assistance, transfer of your vehicle to a garage if it cannot be fixed at the roadside, recovery of your vehicle to the UK if the vehicle cannot be fixed locally, replacement hire car to complete the tour and repatriation of the driver and passengers back to the UK.
Q. Do I have to book the 'complete tour' or can I just book a part of the tour?
A. We will wherever possible help you to book just the sector(s) of the tour that you may require.
Q. Do you offer a choice of ferry crossings?
A. Yes of course, we can offer Dover to Calais or Dunkirk, Eurotunnel, Newhaven to Dieppe, Portsmouth to St Malo/Caen/Le Havre/Cherbourg/Bilbao or Santander, Harwich to the Hook of Holland, Hull to Rotterdam, Newcastle to Ijmuiden plus a wide range of crossings to Ireland from Fishguard, Pembroke, Holyhead, Liverpool and Cairnryan/Larne. So just let us know what route suits you best or which dates you would prefer to travel and we will give you a revised quotation.
Q. Can I change the car or passenger details once I've made a booking?
A. Yes you can change any of these details and in the majority of cases these changes will not incur any charges. Some carriers i.e, Brittany Ferries, IOM Steam Packet Company levy an amendment fee and in this instance you will be liable for such charges. In the case of 'flight-tours', once we have booked and confirmed your flight, all changes will incur a charge and these will vary dependent on the individual airline policy.
Q. What is NOT included in the tour price?
A. The following items are not normally included; Travel Insurance, Breakdown Insurance, Alternative Ferry Supplements & cabin accommodation, Room upgrades, Porterage, Meals/drinks other than those stated, Admission/Attraction charges other than those stated, Fuel, Road Tolls, Vignettes, Emission Zone charges, Hire Car charges other than those stated - see individual tours for full details of inclusions.
Q. What Meals are Included?
A. Unless otherwise stated, breakfast each morning is normally included. In many cases we also include dinner at the hotel (see meal basis on the tour page), particularly after a long transit day. Dinner will comprised of either 3 courses with a choice of at least 2 dishes per course or a 'dining credit' of a fixed value, allowing you the freedom to use it as you wish (any difference between the dining credit value and the final bill will need to be settled with the hotel direct). Where dinner is not included, your hotel will be located near to a range of other restaurants allowing you the choice of where you would like to dine.
Q. Do I have to pay a supplement if I am travelling alone?
A. Yes, our prices are calculated on 2 persons occupying a car and sharing a twin or double room, therefore if you are travelling alone a single occupancy supplement will apply - see individual tour for details. We do however guarantee that as a single traveller, we will only ever charge you what the hotel or ferry operator charge us.
Q. Can we bring a dog with us?
A. In most cases, European hotels do allow dogs, unfortunately unlike their European counterparts, most UK hotel do not accept dogs. In both cases we would need to check with the hotels on each tour before confirming your reservation. Dogs will require a pet passport to travel on the Ferries or Eurotunnel. If confirmed, charges will apply.
Q. Do you offer a currency surcharge guarantee?
A. Yes, from the moment you pay your deposit we guarantee that the price of your tour will not increase as a result of any currency fluctuation.
Q. How much deposit do I need to pay?
A: Unless otherwise stated i.e, some flight tours - our deposit requirement is: up to £300 = £50.00 per person, £301-£499 = £100.00 per person & over £500 = 20% deposit per person. Drive & Cruise Tours require a 30% deposit.
Q. When is the balance payable?
A. Unless otherwise stated your balance is payable 10 weeks prior to departure.
Q. When will I receive my final travel documents & road book?
A. Your final travel documents will be sent out approximately 14 days prior to departure. Please note: our road books are wrap-packaged and will not fit through a normal letter-box so if there is no one at home to receive the package you should look out for a failed-delivery note from the Post Office.
Q. What happens if I have to cancel a tour? Do I get any money back?
A. Our terms and conditions list clearly what happens if you have to cancel your booking with us - see our terms & conditions. It is essential that when booking a holiday or short break that you have adequate travel insurance cover to protect you in the case of cancellation.
Q. What should I do if I have a group of friends or club members that want to book a tour?
A. We have a dedicated groups department who can help you to arrange your tour - see our Club/Group Tour section for details.
Q. Why should I book with Scenic Car Tours?
A. We would like to think that we offer an unequalled selection of good quality driving tours at good value for money prices and we genuinely do try to do everything we can to ensure you have a great holiday or short break with us. But then don't take our word for it, read what some of our clients have to say about the tours they have taken with us . Don't take our word for it, click here to see what our clients say about us.
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