Coronavirus Update - Your Questions Answered
The ongoing threat of coronavirus continues to cause enormous concern for many of our travellers, as well as our staff. The resulting Government travel advice and general advice of Public Health England is impacting the entire travel and tourism sector, including many events and tours operated by for Scenic Car Tours.
In addition, along with many other businesses across the county, we have and still are taking appropriate advantage of Government support and our staff are working on a flexible furloughed basis. Although our office is now open, some of our staff are working from home, which will inevitably hamper our ability to provide normal levels of customer service.
We would like to thank you for your continued patience and understanding during these unprecedented times. We will endeavour to keep you informed and will remain available to answer your questions and queries as soon as is practically possible. In the meantime, the following may be of assistance:
Your Questions Answered
Is my tour still going ahead?
Scenic Car Tours is guided by Government advice from the Foreign & Commonwealth Office (FCO) and Public Health England.
If my tour or event is postponed or unable to operate, can I claim a refund?
In the first instance, we will work with you to postpone or transfer your booking to a later date or an alternative tour. In the event that your tour is postponed, or we are unable to operate it, and you do not wish to postpone or transfer your booking, you will be issued with a Refund Credit.
If I choose to cancel my booking, am I entitled to a refund?
If you choose to cancel your booking or your tour is unable to go ahead due to the current restrictions and travel advice, and you choose not to postpone or re-book, you will be issued with a Refund Credit equal in value to the monies you have actually paid for your holiday. Refund Credit Notes are valid until 31 March 2021 at which point, if you have not used it to book another holiday, you will be entitled to a cash refund.
I have postponed my holiday, is my travel insurance valid for the new departure date?
In some instances, your insurance company will simply transfer the policy cover to cover you for the new departure date or an annual policy may cover you for a later tour. However, we advise you to check with your insurance company to ensure that you are adequately covered. If you have a Refund Credit Note and you redeem it against a new holiday, please ensure you contact your insurer to transfer or renew your cover.
How will I know whether the spread of coronavirus is still affecting an overseas destination I am due to travel to?
We are monitoring the position closely and take our advice from Public Health England and, on which areas of the world are safe to travel, from the FCO (Foreign & Commonwealth Office). For the latest information, the single best source of trusted and accurate information is the official Government website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
If you have any further questions or concerns, please email us firstname.lastname@example.org
Last updated 24 October 2020.